ON AVERAGE, BAS ANSWERS A CUSTOMER CALL WITHIN 30 SECONDS AND RESOLVES THE PROBLEM IN SEVEN MINUTES. OUR CUSTOMER CARE UNIT IS STAFFED WITH EXPERIENCED SPECIALISTS WHO CAN RESOLVE MEMBER ISSUES EFFICIENTLY – 90% OF CUSTOMER ISSUES ARE RESOLVED ON THE FIRST CALL.
BAS Customer Care Unit has a separate toll free telephone number for plan members only and is staffed from 7:00 am to 8:00 pm CST Monday through Friday. During business hours,all calls at BAS are answered by a live receptionist who will transfer the member to the appropriate specialist.
- Eligibility Coordinator will answer questions regarding eligibility.
- Pharmacy Help Desk will assist with questions regarding prescription drug cards.
- Customer Care Agent is available for questions regarding health coverage, claims, locating a preferred provider, etc.
- Personal Assistant is available to assist a member with reconciling claim activity from a catastrophic illness or injury, billing issues, payment coordination, etc.