Member Experience
BAS has developed a number of tools and services to help members navigate the health care system.
We understand members need resources to make better decisions on their health and care options.
ON AVERAGE, BAS ANSWERS A CUSTOMER CALL WITHIN 30 SECONDS AND RESOLVES THE PROBLEM IN SEVEN MINUTES.
OUR CUSTOMER CARE UNIT IS STAFFED WITH EXPERIENCED SPECIALISTS WHO CAN RESOLVE MEMBER ISSUES EFFICIENTLY
90% OF CUSTOMER ISSUES ARE RESOLVED ON THE FIRST CALL.
BAS Customer Care Unit has a separate toll free telephone number for plan members only and is staffed from 7:00 am to 8:00 pm CST Monday through Friday. During business hours,all calls at BAS are answered by a live receptionist who will transfer the member to the appropriate specialist.
- Eligibility Coordinator will answer questions regarding eligibility.
- Pharmacy Help Desk will assist with questions regarding prescription drug cards.
- Customer Care Agent is available for questions regarding health coverage, claims, locating a preferred provider, etc.
- Personal Assistant is available to assist a member with reconciling claim activity from a catastrophic illness or injury, billing issues, payment coordination, etc.
