Member Experience


BAS has developed a number of tools and services to help members navigate the health care system.

We understand members need resources to make better decisions on their health and care options.


 
ON AVERAGE, BAS ANSWERS A CUSTOMER CALL WITHIN 30 SECONDS AND RESOLVES THE PROBLEM IN SEVEN MINUTES.

OUR CUSTOMER CARE UNIT IS STAFFED WITH EXPERIENCED SPECIALISTS WHO CAN RESOLVE MEMBER ISSUES EFFICIENTLY

90% OF CUSTOMER ISSUES ARE RESOLVED ON THE FIRST CALL.

 

Interested In BAS Services?