Welcome to ProviderPlatform, an exclusive collection of tools and resources to help physicians, hospitals and health care professionals quickly and efficiently get the information they need to service members and answer payment information.

EVERY option of the ProviderPlatform (IVR, Portal, and Call Center) can provide access to the following information:

Eligibility Information:

  • Member Eligibility (coverage information and dates)
  • Benefits (Full Schedule of Benefits)
  • Accumulators (co-pays, deductibles, out of pocket information)

Claims Status:

  • Claim Status (searchable by claim number, enrollee ID and service date)
  • Payment Information (payment status, amount with details)

Provider Platform Web Portal (24/7 | 2+ minutes):

Platform web portal is the quickest way to get the answers you need regarding eligibility, claim and payment status. Signing up for the portal requires an agreement of terms, information about your practice (requiring your TIN) and then creating a login that can be used moving forward when you visit Provider Platform.

Once logged in you can search for eligibility, benefits, claims status and more.

Interactive Voice Response (IVR) with Fax Back capabilities (24/7 | 2-5 minutes):

BAS offers a 24/7 Provider Platform IVR system where providers can communicate in real-time with our eligibility and claims system through voice and keypad options. This system allows for eligibility inquiries and claim status to be quoted by the IVR as well as the ability to receive this information, including a schedule of benefits back via a fax number.

Verbal Confirmation

Receive verbal confirmation of participant eligibility (members & dependents), coverage, accumulators, and claim payment status.

Fax (optional)

You can request a fax which can include eligibility information, schedule of benefits, accumulators, coverage and claim status.

Call 708.647.3401 to be directly connected with our 24/7 Provider Platform IVR

Provider Call Unit (7:30am - 4:30pm CST Monday – Friday | Times vary depending on day/time):

Our Chicago-based Provider Call Unit is here to assist you with any questions you may have. The Call Unit may have hold times that are dependent multiple variables including the day and time of day and as such we encourage all providers to attempt to utilize the automated resources (Portal & IVR). When calling the Provider Call Unit please have all patient information readily available for us to assist you as quickly as possible.

Call our Provider Unit today at 877-625-0205.

To meet the needs of our clients, BAS has access to over 50 local, regional and national provider networks allowing us to provide deeper discounts and better access. We also work with our clients to develop direct contracting, specialty networks, and cost plus models. The list below does not represent all of our network partners, but it provides a snapshot of networks which may fit your needs.

For network questions or to learn more about how we can create a custom network configuration for your member populations contact a BAS Sales Executive: 800-523-0582.

PPO provider networks are an essential piece of employer’s benefit plans.