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January 19, 2021

BAS 2021 Holiday Schedule: Office Closure

Office Closure: Martin Luther King Jr. Day

The BAS offices will be closed on Monday, January 18, 2021 for the Martin Luther King Jr. holiday. We wanted to take this opportunity to remind you that our member facing technology and self-service options remain available to members, HR administrators and providers.

Members and HR administrators can access their accounts at for benefit information, virtual ID cards, EOBs, and other self-service options. They can also submit questions to the customer service team through the portal’s secure messaging platform. Customer service questions will be answered beginning Tuesday, January 19th, 2021 when the call center reopens.

Provider Platform is a unique collection of tools and resources to help physicians, hospitals and health care professionals quickly and efficiently get the information they need to service members and access payment information. Both the website (, as well as the Interactive Voice Response (708-647-3401) with fax back capabilities, will be available.

You can find the remainder of our 2021 holiday schedule below, in which our offices will be closed:

President’s Day – Monday, 2/15/21
Good Friday – Friday, 4/2/21
Memorial Day - Monday - 5/31/21
Independence Day (observed) - Monday - 7/5/21
Labor Day - Monday - 9/6/21
Thanksgiving Day - Thursday, 11/25/21
Day after Thanksgiving – Friday, 11/26/21
Christmas (observed) – Friday, 12/24/21

If you have any questions or concerns, please contact your Account Manager.